Question 1

I want to come for a fitting. Do I need to book?

Accepted Answer

We value your time, so we recommend booking in advance at +38 050 364 20 80. This way we'll be expecting you and can give you our full attention.

Question 2

What is the price range of wedding dresses at Novias?

Accepted Answer

The main price range for wedding dresses is from 20,000 to 90,000 UAH, with couture collections starting from 100,000 UAH and above.

Question 3

Do you offer dress rental?

Accepted Answer

We don't offer rental. All dresses we offer are brand new — that has been our philosophy for over 18 years.

Question 4

What shade is ivory?

Accepted Answer

Ivory is a shade of white, the lightest warm white color.

Question 5

How many dresses can I try on?

Accepted Answer

It depends on your mood and excitement. We recommend trying on dresses until you find the one.

Question 6

Does it happen that the bride chooses the first dress?

Accepted Answer

Yes, very often after trying on dozens or even a hundred dresses, the bride returns to the first one.

Question 7

What to bring to your first wedding dress fitting?

Accepted Answer

A positive attitude, style references, budget expectations, proper undergarments, shoes, and someone who understands your wedding vision.

Question 8

How long does a fitting last?

Accepted Answer

A dress fitting lasts 1 hour.

Question 9

Can I put together the whole look during the first fitting?

Accepted Answer

Of course! Putting together a complete look is our top priority. The stylist will suggest veil options, jewelry, shoes, and possible dress alterations.

Question 10

Can I take photos during the fitting?

Accepted Answer

Yes, you can take photos and we'll gladly help you capture great shots from all angles.

Question 11

How often does Novias receive new collections?

Accepted Answer

New arrivals come every month. Due to different production cycles, collections arrive gradually rather than all at once.

Question 12

When is the best time to start choosing a wedding dress?

Accepted Answer

Ideally 6-10 months before the wedding. This allows enough time to choose and order your dress individually.

Question 13

What is a paid fitting?

Accepted Answer

The service costs 1,000 UAH. The amount is credited to your name and serves as a deposit when purchasing a dress. Fittings for dresses under 100,000 UAH are free of charge.

Question 14

Do I need to book a fitting for accessories?

Accepted Answer

We always recommend booking a fitting so the stylist can dedicate maximum time. You can book by phone or online.

Question 15

What is a custom dress order?

Accepted Answer

It's a dress ordered directly from the designer for you. A brand new dress, your size, with possible detail modifications.

Question 16

What is an urgent custom order?

Accepted Answer

An urgent order guarantees the dress is ready faster — 1 to 4 months. Not available with all designers and incurs an additional fee.

Question 17

How can I be sure about the size of the ordered dress?

Accepted Answer

The dress will arrive exactly according to the measurements the stylist sends to the manufacturer. The length will need to be adjusted locally to match your wedding shoe height.

Question 18

Can I change elements of the dress?

Accepted Answer

Yes, you can modify or change the dress as you wish. The stylist will describe all changes and send the dress to the atelier.

Question 19

Do you offer dress alteration services?

Accepted Answer

Yes, you can use our atelier services. Alteration costs range from 2,000 to 4,000 UAH depending on complexity.

Question 20

How is a dress taken in if it's too large?

Accepted Answer

The dress is made smaller while maintaining all proportions. With significant sizing down, all details, appliques, and embroidery are repositioned proportionally.

Question 21

How is the dress length adjusted?

Accepted Answer

The length is adjusted to match your wedding shoes. Thanks to our skilled seamstresses, all lace and embroidery are preserved.

Question 22

What is the optimal dress length?

Accepted Answer

The best length is exactly to the floor, especially with a train. Shorter may visually shorten your legs, but the choice is yours.

Question 23

Won't a strapless dress fall down?

Accepted Answer

No. With proper fit, the main support point will be the waist or the underbust line (empire).

Question 24

How can I pay for a wedding dress?

Accepted Answer

You can pay in cash at the salon or online via bank transfer.

Question 25

How to store the dress after the wedding?

Accepted Answer

Most brides keep the dress as a living memory. You can order a special box for storing the dress, shoes, and accessories.

Question 26

Can I return the dress after the wedding?

Accepted Answer

We don't offer rental, but we recommend international resale platforms: stillwhite.com, preownedweddingdresses.com.

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